Turn support
into a
competitive advantage
Most businesses treat support as a cost to minimise. 2XNC makes it the reason customers choose you, while your competitors keep them on hold.
94% resolution rate 24/7, every channel Same team, 10× the reach
Voice answered just now
Chat resolved 4s ago
Email triaged 12s ago
Email replied just now
Warranty booked 28s ago
Service located 7s ago
Warranty filed 43s ago
Knowledge updated 2m ago
Escalated to human 1m ago
New fact learned 18s ago
Voice answered just now
Chat resolved 4s ago
Email triaged 12s ago
Email replied just now
Warranty booked 28s ago
Service located 7s ago
Warranty filed 43s ago
Knowledge updated 2m ago
Escalated to human 1m ago
New fact learned 18s ago
What it changes commercially
Your business, 30 days in
- Capture every enquiry: after hours, weekends, and peak periods
- 0.8s response. Not 3–5 minutes on hold.
- Same answer every time. No "it depends who you ask."
- Hundreds of simultaneous conversations. Your best human handles four.
- Products generating confusion visible before they become returns
Live preview
Watch it run, in real time
YC
Your Company Sign out
Products
Halcyon
8 productsModel
Name
Type
Q&A
HAL-CM6300
Pro Bean-to-Cup
Coffee Machine
View Q&A
HAL-OV9020
60cm Pyrolytic Oven
Oven
View Q&A
HAL-DW8140
Integrated Dishwasher
Dishwasher
Hide
2 Q&A pairs
#1
How do I enable the sanitize cycle?
Press and hold the Sanitize button for 3 seconds until the LED flashes.
consumer Operation
#2
Why is the rinse aid indicator on?
The rinse aid reservoir is empty — refill via the dispenser cap on the inner door.
troubleshooting Care Safety critical
Tidewater
6 products Brightpeak
4 productsAnalytics
OverviewCallsContent
22 Mar → 21 Apr 20261,284
TOTAL CALLS
3m 42s
AVG DURATION
28%
AFTER-HOURS
360 of 1,284
4.6
AVG RATING
892 ratings
CALL VOLUME BY DAY
5 Apr
8 Apr
11 Apr
14 Apr
17 Apr
20 Apr
CALL VOLUME BY HOUR
12a
4a
8a
12p
4p
8p
Warranties
Reference
Name
Model
Fault
Status
Date
W-1042
Sarah Chen
HAL-OV9020
Oven not heating — element fault suspected
investigating
18 Apr 2026
W-1041
Michael Tan
TW-RF4500
Fridge door seal torn
submitted
18 Apr 2026
W-1040
Priya Ahuja
BP-WM6120
Washing machine drum noise on spin
resolved
17 Apr 2026
W-1039
James Patel
HAL-DW8140
Dishwasher not draining
resolved
16 Apr 2026
W-1038
Olivia Reyes
HAL-CM6300
Coffee machine leaking from base
cancelled
15 Apr 2026
Calls
Search by caller, path, or outcome…
Date
Caller
Department
Duration
Outcome
19 Apr, 14:32
+61 412 558 044
Trade Technical
4m 12s
Resolved — Q&A
19 Apr, 13:18
+61 402 991 733
Service Warranty
6m 47s
Warranty booked
19 Apr, 11:05
+61 418 220 915
Sales Retailer
1m 58s
Retailer located
19 Apr, 09:41
+61 423 770 108
Trade Stock
2m 31s
Stock check
18 Apr, 17:22
+61 431 604 287
Service Parts
3m 05s
Parts quoted
18 Apr, 16:09
+61 409 118 552
Sales Technical
5m 28s
Resolved — Q&A
How it works
Three steps. Then it just runs
Step 1
Your customers keep using what they already use
Nothing changes for them. Everything changes for you.
Step 2
Your best customer service manager. At any scale.
The knowledge, the consistency, the answers of your best person. Available to hundreds of customers at once. It never has a bad day, never guesses, never forgets.
Step 3
Your queue clears. Your team breathes
Every interaction logged, every escalation handled, every enquiry handled.
Multi-channel
Same answer. Every channel
Your customer calls, chats, or emails and gets the same correct answer every time. No gaps, no contradictions, no matter who's asking or when.
Any question
"What's my warranty period?"
Voice
Web chat
Email
One brain
Knowledge base
LIVEProduct manuals
247 docs
FAQ database
1,840 Q&A
Pricing & policies
38 pages
Service network
420 agents
New product line
12 items
Memory
Memory that doesn't fade
How many times has your team answered the same question this week? The AI answers it the same way, every time, forever. Upload your knowledge base once. Add a new product, it knows. Update a policy, it knows. Never stale, never confused.
- Documents indexed once, queried instantly
- Updates propagate in seconds
- Every answer drawn from your own content, never invented
- No hallucinations from missing context
Always on
While you sleep, it works
Every call, chat, and email logged in real time: transcripts, outcomes, warranty bookings. Enquiries keep coming in overnight. Your team finds them answered by morning. Only the genuinely complex cases get escalated.
- Live interaction stream
- Escalation to your team when needed
- Active in every timezone you sell into
- Warranty bookings and service logs overnight
Capabilities
Everything in one place
Voice
Channel
Inbound calls answered with natural Australian voices.
Web chat
Channel
Embedded chat widget for any website.
Email triage
Channel
Auto-categorise, draft replies, hand off.
Knowledge base
AI
Manuals, FAQs, policies. Indexed once, queried instantly.
Persistent memory
AI
Updates propagate in seconds. No retraining.
30+ voices
AI
Tunable per department, per tenant.
Smart routing
AI
Right department, right context, every time.
Warranty booking
Actions
Collects details, books repairs, issues a reference ID.
Lookups
Actions
Postcode → service agent, model → stock, in seconds.
Escalations
Actions
Hand off to humans when the AI hits a wall.
After-hours mode
Actions
Self-service when the team is asleep.
Channel analytics
Insight
See volume, resolution, and gaps per channel.
PDF reports
Insight
Branded weekly/monthly summaries to your inbox.
Per-client brand
Insight
Your logo, your colour, your portal.
Multi-timezone
Insight
Active in every timezone you sell into.
Ready when you are
Stop missing customers
Start resolving them
Plug in your channels. Feed it your knowledge. Watch the queue clear itself.
24/7
Coverage
Every timezone
94%
Resolved by AI
Your team handles the rest.
0.8s
Response time
vs minutes for humans
45-minute demo. Your products. Live answers.
No slides, no pitch. Just your questions and real answers.