Your customers call.
AI answers.
Intelligent IVR that handles product support, warranty bookings, service agent lookup, and trade enquiries — 24/7, in a natural Australian voice.
How It Works
Three steps to never miss a customer call again
Customer Calls
A customer dials your support number. Our system answers instantly — no hold music, no waiting.
AI Routes & Responds
Intelligent menu routes to the right department. The AI agent answers using your actual product manuals.
You Get Insights
Every call is tracked. Warranty requests logged. Analytics dashboard shows what your customers need.
Never Miss a Call
AI handles calls 24/7. After-hours mode keeps self-service running while letting callers know human support resumes next business day.
Your Knowledge Base
Answers come from your actual product manuals — not generic AI. We extract Q&A from every manual and teach the AI your products.
Multi-Department Routing
Trade, Sales, Service, Warranty — each department gets its own voice personality and AI context. Callers feel like they're talking to specialists.
Full Visibility
Call analytics, warranty tracking, voicemail recordings, inventory levels. See everything through your client portal.
Intelligent call routing
4-option main menu with sub-menus for each department. Callers navigate naturally to the right team — and the AI knows exactly what they need before the conversation starts.
- Trade, Sales, Service & General enquiries
- Sub-menus with department-specific routing
- After-hours mode with AI-only self-service
- Return to main menu from any sub-menu
AI collects warranty details
The AI agent asks for name, address, phone, email, purchase details, and fault description. Everything is saved to your database and emailed to your service team.
- Collects 6 fields conversationally
- Saved to database with status tracking
- Email notification to your service team
- View and manage through client portal
Postcode-based service locator
Callers ask for a service agent — the AI asks for their postcode and instantly matches them to the nearest authorised repairer from your network.
Everything you need, and more
Every product. Every answer. Every call.
New models launch, old models fade from memory, and training staff costs more every year. Our AI never forgets a spec sheet, never needs retraining, and never puts a customer on hold.